Protecting your security
If you use a service offered by our Website which requires a payment, to ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting the Terms you consent to such checks being made. Where appropriate, the personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information We Collect & How We Use It
Where you become a member of the Website, you will be required to provide your real name, trading name, some details about your business and contact details (which are your “personal data”). By submitting this information you consent to our use of the information in accordance with this Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring the Website usage in order to help us develop the Website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our Website or any special service or products which we think may be of interest to you. If you would rather not receive this information, please send e-mail entitled "NO MAIL" to [email protected] We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send e-mail entitled "NO RELATED INFORMATION" to [email protected] We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send e-mail entitled "NO INFORMATION DISCLOSURE" to [email protected] If, at any time, you wish to have your information removed from our active databases, please send an e-mail entitled "REMOVE FROM DATABASE" to [email protected] We will take steps to ensure that the information is deleted as soon as reasonably practicable.
When contacting us via telephone, our digital phone system will identify and display your phone number on our desktop phones, unless you have caller ID switched off or hidden. All desktop phones are positioned so only members of staff can view the display. Our digital phone system has a digital logging system that stores the details of all incoming and outbound calls to the centre. We use the logging system to monitor customer service levels and staff performance and also to return calls to unanswered callers. No phone data is stored or shared with any third party, other than our service provider for the purpose of service provision, invoicing and generating an itemised bill of usage. If you do not wish for your phone number to be displayed or recorded by our phone system, please switch off caller ID or contact your service provider to block your caller ID from being displayed.
CCTV recordings are used for public safety interests and the prevention and detection of crime. Recordings also provide enforcement agencies with evidence of criminal activity, for formal actions including prosecutions in court and identification of offenders in investigations. These recordings contain images of the public going about their daily business as well as offenders, persons wanted and missing. The CCTV database is also shared with Insurance Companies when authorised by the Data Protection and Compliance Team.
The database also documents the location, time, date, and offender details including name, physical description and relevant Police data. We will record and share details and activities relating to those suspected of criminal offences under investigation.
Information will be shared with CCTV operators, Trading Standards, HMRC, Police Forces, Fire and Rescue Services and, when authorised, Insurance Companies.
CCTV images are held for 30 days for non-requested footage, and 6 months for any footage requested and secured. CCTV database information is held for 3 years.
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.
We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our Website on your hard disk when you visit our Website which collects personal data about you. The cookie is then retrieved each time you visit our Website, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service and improvements to our Website.
We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our Website.
How We Protect Your Information
We endeavour to protect the information you provide and have various security procedures in place. Once your information is provided to us, we store it on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We have also installed a mechanism that uses digital server identities so that you can be sure that the website you access is our Website. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our Website your browser will be provided with an electronic certificate confirming that you have accessed our Website and all communications will be encrypted. When you become a member and/or use the Website services that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.
Please note that where you have chosen (or where we have given you) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Sale of Business
Links from the Website to Other Sites
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating Your Details
If any of the personal data that you have provided to us changes, please update your membership to the Website. Alternatively, please provide us with the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to [email protected]
We welcome your views about our Website and the Policy. You can contact us as follows:
Email: [email protected]
Telephone: 01564 702 314
Address: Earlswood Nurseries Ltd, Forshaw Heath Road, Earlswood, Solihull, B94 5JU
Should you wish to access the personal information that we hold about you please write to us at the above address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque payable to “Earlswood Nurseries Ltd”). We will then respond to you within forty (40) days of the date of your request.
Changes to our Policy
If we change our Policy we will post the changes on this page and we may also place notices on other pages of the Website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes. This policy was last updated September 2015.