This website (www.earlswoodglc.co.uk) is operated by Earlswood Garden & Landscape Centre, a trading name of Earlswood Nurseries Limited (Company No. 3888676), registered at Forshaw Heath Road, Earlswood, Solihull, B94 5JU (“we”, “us”, “our”).

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information do we collect? 

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail. 

When you use our website or shop with us in store, you will be required to provide your full name, trading name, some details about your business and contact details (which are your “personal data”). By submitting this information, you consent to our use of the information in accordance with this Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

How do we use your  information? 

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the site, or use certain other site features in the following ways:

• To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• Manage your account
• Notify you about enhancement to our services, such as changes to the site, new services and special offers that may be of interest.

We may also use aggregate information and statistics for the purposes of monitoring the in store/website usage to help us develop the store/website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last updated in April 2026.

Lawful Basis for Processing

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Marketing Communications

We will only send you marketing emails where you have opted in. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us,you can opt out. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. You can also contact us by email on info@earlswoodglc.co.uk to withdraw your consent. Please note we do not sell your data to third parties for marketing. 

How We Protect Your Information

We endeavour to protect the information (whether that be electronic or paper based) you provide and have various security procedures in place. Once your information is provided to us, we store it on our secure servers/locations where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer technology. This protects your data while being sent over electronically from being intercepted and misused by third parties.

We have also installed a mechanism/procedure that uses digital server identities so that you can be sure that the website you access is our website. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our website your browser will be provided with an electronic certificate confirming that you have accessed our website and all communications will be encrypted. When you become a member and/or use the Website services that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Please note that where you have chosen (or where we have given you) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (right to erasure)
• Restrict processing
• Object to processing
• Request data transfer (portability)

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

What are cookies?

Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com

What do cookies do?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.

How do cookies help when you visit our site?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

Why are we telling you this?

Recent legislation means EU law now requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible shopping experience, we are giving you a detailed outline of the cookies we use and their unique role in your shopping experience.

We use cookies to improve your browsing experience.

These include:

• Essential cookies (website functionality)
• Analytics cookies (e.g. website usage)
• Marketing cookies (if applicable)

You can manage your preferences via our cookie consent banner.

Can I disable cookies from your website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don’t wish to enable cookies, you’ll only be able to browse the site.

Security

We may share your data with third parties such as payment providers, delivery/courier companies, etc. 

All payment transactions are handled securely. We do not store your credit or debit card details. All third parties are required to respect your data and comply with GDPR. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised disclosure or access. 

CCTV

CCTV is used for security and crime prevention under our legitimate interests.

• Footage is retained for a limited period (typically 30 days)
• Shared only with authorised authorities where necessary

Telephone Calls

No phone data is stored or shared with any third party, other than our service provider for the purpose of service provision, invoicing and generating an itemised bill of usage

Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices.

Updating Your Information

If any of the personal data that you have provided to us changes, please update your membership to the website. Alternatively, please provide us with the correct details by sending an e-mail with the heading “Change of details” to info@earlswoodglc.co.uk. 

Contact Us

For any privacy-related queries, contact:

Email: info@earlswoodglc.co.uk
Phone: 01564 702314
Address: Earlswood Nurseries Ltd, Forshaw Heath Road, Earlswood, Solihull, B94 5JU