Please note that from Monday 9th December, we cannot guarantee parcel orders will arrive before Christmas. Most parcel deliveries are taking approximately 7-10 days to be delivered but with the festive season in full swing, delays are a strong possibility so we cannot guarantee any timescales. If your order is urgent, please contact our sales team on 01564 702314 (option 2) and we will try our best to find a suitable solution.
This does not affect local deliveries of garden or landscaping materials.
When ordering from Earslwood GLC, you have the option to either collect your items or pay a small fee to have the materials delivered.
For local deliveries, (see below) our delivery charges are per order so it stays the same whether you have 1 pack of paving or add a number of bulk bags and other items. To view a list of all postcodes covered by our local delivery service and the associated costs, please CLICK HERE
For deliveries outside of our local area, we use a pallet courier who's charges can vary depending on the size and weight of the products being ordered. Please see below for further details.
For local deliveries, we have a fleet of vehicles, including flat bed tippers and large trucks with crane-off facility to help complete your delivery in the most economical way.
Our deliveries are completed on a kerbside only basis, meaning your goods will be delivered to an area at the front of your property which the vehicle can reach from the public highway. Most deliveries can be made onto a driveway, if requested, and small easily handled products may be placed onto the front of your property however, the delivery driver is ultimately responsible for where they can sensibly offload.
If, at your request, a vehicle delivers to any place situated off the public highway, you are to be solely responsible for and shall indemnify us fully against any damage or accident, howsoever caused. The drivers' decision is final when deciding what is a safe unload and/or delivery location.
Before placing your order, please consider the following questions to help determine if there will be any delivery issues.
• Do the roadways leading to your property have any weight or height limitations?
• Are the roadways leading to the property wide enough to accept our delivery vehicles?
• Is the road outside your property usually clear of other vehicles?
• Are there any low bridges or low hanging trees or cables?
• Is there a time restriction for waiting outside your property?
• Are there any problems with a kerbside only delivery?
If you answer yes to any of the above, please inform us when ordering and we will try our best to accomodate your needs.
Important Notice: In the event of any goods being delivered and deposited whether, on the public highway or elsewhere, the customer shall be responsible for compliance with all laws, bye laws and regulations and for all steps which need to be taken for the protection of persons or property in relation to such goods and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such a delivery. In particular the customer shall be responsible for complying with the Highways Act 1959 and 1971 and shall ensure that any goods left on the public highway are properly lighted with warning lights.
NATIONAL DELIVERIES (Mainland UK)
Many goods, such as paving and decorative aggregates can easily be delivered outside of our local delivery zones via the use of a pallet courier.
This service is completed using a truck with tail lift and pallet truck, are offered on a kerbside-only basis and must be signed for at the time of delivery.
The cost of using the pallet courier service can vary, depending on the size & weight of the products being ordered and delivery location.
National deliveries must be completed via phone or in store, please contact us on 01564 702314 for more details.
Please Note: Pallet deliveries can only be made to a flat, firm and level area, (usually a driveway or footpath) and it's your responsibility to ensure the delivery can be completed. You will be liable for all charges due to failed delivery so please contact us if you are at all unsure and we will do our best to help.
DELIVERY DATE & TIME
We operate an all-day, kerbside delivery service between 8am-5pm, Monday to Friday.
If you are starting a project on a particular date, we strongly advise you to book your delivery to arrive the day before you plan to use the materials.
We are not bound by any delivery date or time put forward by you at any time.
Most local deliveries are completed within 3 days of order but please book as early as possible if you need to receive your goods by a particular date.
DO I NEED TO SIGN FOR MY DELIVERY?
You do not need to be present to accept delivery.
If you are not present at the time of delivery, our driver will leave your goods in the most suitable place available.
If you have particular delivery instructions or if your address is difficult to find, please inform us when placing your order.
INSPECTION OF GOODS
You must inspect the goods immediately upon their arrival at the destination they are despatched to under the contact and check:
A. Whether the goods have been damaged in transit.
B. That the goods are those ordered and in the quantity specified in your order or stated on our delivery note.
Any issues must be notified to us in writing within 24 hours of receipt of our delivery note. No claim in respect of non-delivery or damage in transit will be considered by us unless you comply with the provisions of these conditions.
Delivery Terms & Conditions
The goods shall be delivered to you at the address specified in the contract or as subsequently agreed between us. We are entitled to make delivery of your goods by installments.
We are not bound by any delivery date or time put forward by you at any time and any delivery date or time stated by us at any time whether prior to or during the contract and whether in writing or otherwise is an estimate only and shall not be binding. Time of delivery shall not be of the essence.
If we deliver to you or to a place agreed by you, you must ensure that all approach roads and access points are suitable. If you do not do so you must reimburse us for any charges, costs or expenses we incur as a result. We will not be liable for any costs incurred by you in the event of a delivery being made outside of any guideline date or time given to you at any time. We strongly advise you to book your delivery no less than seven clear days in advance for delivery on the date prior to when you plan to use the materials, with the exception of fresh goods, such as turf.
All goods remain the property of Earlswood Nurseries Ltd until full payment is received.