Delivery Information

Delivery Lead Times

Our current delivery lead times are:
• Gift Vouchers: Within 5 working days.
• Parcel items: Within 3 working days.
• Local bulk deliveries of stock items: Within 3 working days.
• Dropship deliveries: Usually within 7 working days.
• Pallet courier deliveries: Usually within 5 working days.
• Sheds and garden buildings: Approximately 6 weeks.
We will confirm your delivery date within 1 working day of receiving your order.

The above lead times are based on the item(s) ordered being in stock. Some made-to-order and non-stock items require a longer lead time, details will be shown on the individual product pages. Lead times may be extended during peak times.

Deliveries to New Build Developments

If you are booking a delivery to a newly built property or development that is not shown on Google maps, please make sure you provide us with clear instructions on how to find your property and a contact number where the delivery driver can contact you if they have any issues on the day.
Failed deliveries due to insufficient delivery instructions will be charged for at the full rate.

Delivery Charges

The delivery charge will vary, depending on what product(s) you order, the quantity ordered and the delivery location.

• For gift vouchers, we use Royal Mail (1st class, signed for) at a fixed fee of £2.49
• For small parcel orders, we use DPD at a cost between £4.99 to £24.99, depending on the total order weight.
• For local bulk orders, we have three postcode zones with fixed rates per order, (see below).
• For pallet courier orders, the cost varies depending on the size, weight and volume of your order.

Your delivery charge will be confirmed at the shopping cart or checkout, once you have added all items and entered your postcode.

Local Bulk Deliveries

For local bulk deliveries, we operate an all-day, kerbside delivery service between 8am-5pm, Monday to Friday.
We cannot provide you with a delivery time.
You do not need to be present to accept your delivery.

Your goods will be delivered to an area at the front of your property which the vehicle can reach from the public highway. Most deliveries can be made onto a private driveway, if requested, and small easily handled products may be placed onto the front of your property. The placement of products is at the discretion of our professional delivery drivers. If you have any special delivery requests, please contact us prior to placing your order.

If, at your request, a vehicle delivers to any place situated off the public highway, you are to be solely responsible for and shall indemnify us fully against any damage or accident, howsoever caused. The driver's decision is final when deciding what is a safe unload and/or delivery location and reserves the right to refuse if they deem the area to be unsuitable or inaccessible.

Before placing your order, please consider the following questions:

• Do the roadways leading to your property have any weight or height restrictions?
• Are the roadways leading to the property wide enough to accept our delivery vehicles?
• Is the road outside your property usually clear of other vehicles?
• Are there any low bridges or low hanging trees or cables?
• Is there a time restriction for waiting outside your property?
• Are there any problems with a kerbside only delivery?

If you answer yes to any of the above, please inform us when ordering and we will try our best to accomodate your needs.

Important Notice: In the event of any goods being delivered and deposited whether, on the public highway or elsewhere, the customer shall be responsible for compliance with all laws, bye laws and regulations and for all steps which need to be taken for the protection of persons or property in relation to such goods and shall indemnify us in respect of all or any costs, claims, losses or expenses which we may incur as a result of such a delivery. In particular the customer shall be responsible for complying with the Highways Act 1959 and 1971 and shall ensure that any goods left on the public highway are properly lighted with warning lights.

We operate a fleet of vehicles, including flat bed tippers and large heavy goods vehicles (HGVs), some with crane-off facility to help complete your delivery in the most efficient way.
IMPORTANT NOTE: All of our HGV vehicles are approximately 8'6" wide, (not including mirrors).

Local Delivery Zones & Charges

For local bulk deliveries, our charges are per order so it stays the same whether you have one pack of paving or a mix of other items. We operate three postcode zones covering most of the West Midlands, Warwickshire & Worcestershire. Find your postcode below to find the cost of delivery to your location.

Zone 1 (£20)
B47, B94
Zone 2 (£27.50)

B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B13, B15, B16, B17, B18, B19, B25, B26, B27, B28, B29, B30, B31, B32, B38, B45, B48, B49, B60, B62, B66, B67, B80, B90, B91, B92, B93, B95, B97, B98, CV7, CV8, CV35, CV37

Zone 3 (£45)
B20, B21, B22, B23, B24, B33, B34, B35, B36, B37, B42, B43, B44, B46, B50, B61, B63, B64, B65, B68, B69, B70, B71, CV3, CV4, CV5, CV7, CV31, CV32, CV34, DY9

Some of the above postcodes, such as CV37, are split over multiple delivery zones. Your actual delivery charge will be confirmed at the shopping cart or checkout, once you have added all items and entered your postcode.

National Pallet Courier Deliveries (Mainland UK)

Many items can be delivered to any mainland UK address via the use of our pallet courier.
Pallet courier costs vary, depending on the size & weight of the product(s) being ordered and the delivery location. Your delivery charge will be confirmed at the shopping cart or checkout, once you add your items and enter your postcode.

Pallet Restrictions & Limitations
Pallet couriers are unable to handle items longer than 2.4m (8') and a single pallet can't weigh more than 1,000kg so some products are restricted from this service. Where possible, orders heavier than 1,000kg will be split onto multiple pallets but where this is not possible, such as with large monoliths, the items will be unavailable to deliver outside of our local delivery zones and the website will only provide you with an option to collect in store.
You are welcome to organise to have your order collected from our centre by a third party courier. We have forklift trucks on site and would be happy to load your order onto the vehicle upon collection.

IMPORTANT NOTES: Someone must be present to accept the pallet courier delivery. The pallet courier delivery service is completed using a vehicle with tail lift and pallet truck and are offered on a kerbside-only basis. Pallet deliveries can only be made to a flat, firm and level area, (usually a driveway or footpath) and it's your responsibility to ensure the delivery can be completed without issue. You will be liable for all charges due to failed delivery so please contact us if you are at all unsure and we will do our best to help.

Delivery Date & Time

We will confirm your delivery date within 1 working day from the date of order. Please check your junk email before calling.

We cannot provide you with a delivery time. For local deliveries, we operate an all-day, kerbside delivery service between 8am-5pm, Monday to Friday.

Pallet and courier deliveries will be designated a delivery date but no specific time can be provided.

If you're starting a project on a particular date, we strongly advise you to book your delivery to arrive the day before you plan to use the materials.

Delivery lead times can vary during peak times so please book as early as possible if you need to receive your goods by a particular date.

Inspection of goods

You must inspect the goods immediately upon their arrival at the destination they are despatched to under the contact and check:

A. Whether the goods have been damaged in transit.

B. That the goods are those ordered and in the quantity specified in your order or stated on our delivery note.

Any issues must be notified to us in writing within 24 hours of receipt of our delivery note. No claim in respect of non-delivery or damage in transit will be considered by us unless you comply with the provisions of these conditions.

Delivery Terms & Conditions

The goods shall be delivered to you at the address specified in the contract or as subsequently agreed between us. We are entitled to make delivery of your goods by installments.

We are not bound by any delivery date or time put forward by you at any time and any delivery date or time stated by us at any time whether prior to or during the contract and whether in writing or otherwise is an estimate only and shall not be binding. Time of delivery shall not be of the essence.

If we deliver to you or to a place agreed by you, you must ensure that all approach roads and access points are suitable. If you do not do so you must reimburse us for any charges, costs or expenses we incur as a result. We will not be liable for any costs incurred by you in the event of a delivery being made outside of any guideline date or time given to you at any time. We strongly advise you to book your delivery no less than seven clear days in advance for delivery on the date prior to when you plan to use the materials, with the exception of fresh goods, such as turf.

All goods remain the property of Earlswood Nurseries Ltd until full payment is received.